Frequently Asked Questions

All orders are always free shipping with Barky.

To check the status of your order, go to Orders. Here’s what you will see: 

Preparing for Shipment: This means we’re currently processing and packing the goodies for your pet. You’ll receive an email to let you know we received your order. When your order ships, we’ll send another email with tracking information. 

Shipped: Your order has left our warehouse. Within 24 to 48 hours, you will also see a link to track your package. 

Delivered: Your order has arrived! Orders are delivered 7 days a week before 10 p.m.

Our teams are focused on serving as many doggie parents as possible, as a result we’re not able to change existing orders once processed.

If your order hasn't shipped yet, you can cancel it from your account. Go to Orders, click on the order you want to cancel, and proceed.  

If you need help canceling your order, please send us a message with your order number. We will resolve it as quickly as possible so that your experience is simple and worry-free. If we have already processed your order, we may not be able to cancel it. In that case, we will issue you a refund. We also accept returns within 14 days of purchase. 

Most customers can expect to receive their shipment within 2-7 days. These are approximations & may take longer to ship.

In order to keep shipping free, we use a variety of reputable shipping carriers. Once your order is assigned, order tracking will allow you to see the carrier.

Nope! If you're not home, the driver will leave your package at the door, inside your mailbox, or with your doorman.

No – we are unable to ship to P.O boxes or APO/FPO addresses.

No - we currently only ship the the U.S. & source from U.S. suppliers.

Contact Us & we'll help resolve the issue.

We ship fresh, refrigerated and frozen items separately from other items in your order for the fastest delivery. We use insulated packaging and dry ice to keep items cold or frozen during shipping. The dry ice may be gone when your package arrives, but your items should still feel cold or frozen to the touch.

To place an order, make sure you are logged in to your Barky account or create a new account.  

Next, search for the items you would like to order. Use the search bar at the top of the page to search for products. Or, click “Shop Dog Collections” to browse different categories. Click on a product to see more details. To add the product to your cart, click on the yellow button that says “Add to Cart.” 

After you add something to your cart, you can keep shopping or check out. To check out, click on the yellow button that says “Check out.” While you’re shopping, you can always click the cart in the upper right corner of your screen to view your shopping cart or proceed to checkout. 

On the checkout page, select your checkout method: we offer the main platforms for your convenience. At this time, we only ship within the U.S. Before you place your order, review the items in your cart. Any discounts or promotions will be reflected in your Order Total. When you’re ready, click the blue button that says “Pay now.” We’ll send you an email confirming your order. That's it, you've done it!

Your payment method will be charged automatically as soon as you place your order. You will see a charge for the total amount of the order including tax, if applicable.

To pay with a credit or debit card, go to Payment Methods and click the blue hyperlink that says “Add a New Credit or Debit Card.” Fill in the required information exactly as it appears on the card and click the button that says “Save Payment Method."

If you’re using an international credit card, please enter your shipping address in the contiguous U.S. into the billing address field and contact us with your true billing address.

To pay with PayPal, click “Add Your PayPal Account” and you'll be asked to sign in to your PayPal account. After you sign in, you'll be taken back to Barky.  

To pay with Apple Pay, visit Wallet & Apple Pay in the settings on your iPhone, iPad or Mac and follow the instructions to set up Apple Pay. After Apple Pay is set up on your device, it will be available as a payment method at Checkout.

You can also add or change any of the payment methods we accept at Checkout.

If you’re having trouble with your credit card, make sure the billing address matches the address on file with your credit card and/or bank. Enter the name and credit card number exactly the way you see it on the card. Before you place your order, add the CVV, a 3 or 4 digit code found on the back of your card.

Our checkout is easy, fast, and secure. Enter your shipping address and payment method, then place your order!

We accept Visa, MasterCard, American Express, Discover, Apple Pay, PayPal, Google Pay, Shop Pay, & Paypal. We also accept Barky Gift Cards.

Our return policy is simple and worry-free: If you're not 100% unconditionally satisfied with your doggie good, you can return it within 14 days of purchase. If you would like to request a return or replacement, please sign into your customer account to self start a return. You may also email or chat with us if you need additional help by contacting us here.

We do not accept returns or exchanges on customized items. The item must be in the same condition as received in its original packaging. However, if the item you received is incorrect or damaged, we will gladly exchange it for you or provide a refund on a case-by-case basis. Refunds will be issued within 10 business days of receiving & inspecting.

We do not take title to returned items until the item arrives at our fulfillment center. At our discretion, a refund may be issued without requiring a return. In this situation, we do not take title to the refunded item.

Refunds may be issued either to your original payment method or issued to your Barky Gift Card balance via a Barky eGift Card. Depending on your banking institution, refunds to original payment methods may take 3 to 5 business days to process. Refunds to your Barky Gift Card balance via an eGift Card may take 15 to 20 minutes to process. Refunds to Barky Gift Card balance are subject to the. Gift Cards Terms & Conditions.